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FAQ · 13 questions

Questions, answered plainly.

The questions we hear most on site visits. If yours is not here, email sales@safezonejo.com and an engineer will reply.

01Systems

Q01What are ELV systems?

Extra-low-voltage systems are the building technologies that run on low power: data networks, CCTV, access control, fire alarm, intercom, PA, BMS and more. They are the systems that make a building safe, connected and smart.

Q02Can you upgrade my existing system instead of replacing it?

Often, yes. We start by auditing what you have. Many existing cameras, cables and panels can be reused or integrated into a modern platform, which saves money.

Q03Which brands do you work with?

We are brand-neutral. We favor platforms built on open standards such as KNX, BACnet, Modbus, OSDP and Matter, and your proposal names the exact make and model of every device.

Q04Is my data and video private?

Yes. Recordings stay on your premises unless you choose cloud storage, devices are secured with strong passwords and encryption, and only people you authorize can access them.

02Smart homes

Q05Do I need to rewire my home for home automation?

Not always. New builds benefit from wired systems like KNX. Finished homes can use wireless systems based on standards like Matter and Thread with little or no new cabling.

Q06Will my smart home still work if the internet goes down?

Yes. We design for local control, so lights, scenes, locks and climate keep working on your home network. Only remote access from outside the home needs the internet.

Q07Can I watch my cameras and control my home from abroad?

Yes, securely, through encrypted mobile apps. We set up remote access properly, without exposing your devices to the internet.

03Projects

Q08How long does an installation take?

A smart apartment or a home CCTV system can take a few days. A full villa or commercial building is planned alongside the construction schedule. You get a clear timeline with your proposal.

Q09How much does it cost?

Every project is different. After a free site survey, we send a fixed, itemized proposal with options at different budget levels, so there are no surprises.

Q10Do your systems meet Civil Defense and consultant requirements?

We design fire alarm, PA and life-safety systems to Jordanian Civil Defense requirements and relevant international standards, and coordinate with your consultant on approvals.

Q11What warranty do you offer?

Our workmanship is covered by our own warranty, and equipment carries the manufacturer's warranty. The terms are written into your proposal. Extended cover is available through our maintenance plans.

Q12Do you serve areas outside Amman?

Yes, we work across Jordan.

Q13Do you work with developers and contractors?

Yes. We support design review, value engineering, supply, installation, testing and commissioning on residential and commercial developments.

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